Two orange chairs and a spotlight
Hear from Soraya, an Accessbility Specialist in our Talent Acquisition team

Beyond box-ticking: our approach to inclusive recruitment

This year, an exciting opportunity opened within our Talent Acquisition team for a Recruiter to focus on disability inclusion, and I was thrilled to put my name forward. I’ve worked at Sopra Steria for several years and have always been passionate about enhancing diversity and inclusion within our recruitment and onboarding processes. I was so pleased to be selected for this important role.

In my role as accessibility specialist, I’m committed to understanding the challenges and barriers that many people face, especially in the context of job applications. I’ve attended workshops and conferences, completed 100 learning hours, but most importantly, I’ve had lots of conversations with individuals who have firsthand experience. These conversations have been invaluable, providing insights that help me empathise and understand different perspectives.

A common theme that has come up in a lot of the conversations I’ve had is around knowing what to expect in advance. One of my first ideas, which I’ve been really excited to bring to life and pilot, is the creation of office tour videos. The aim is to show people how to find their way around one of our offices before coming in for the first time, whether that’s for an interview, first day, or just an internal employee’s first time visiting. Each video will contain important information, such as where disabled parking is located, how to enter the building, and what accessible facilities are available inside. 

So far, I’ve recorded a video of our Newport office, and we’ve trialled it internally. I’ve received some great feedback about how the video is “really thorough”, “a clear, nice pace” and how it “covers everything I’d need”. Our next step will be to roll this out across all our offices. This is our pilot video:

Since taking on my new role, one of my main priorities has been reviewing and streamlining the job application process. I’ve looked at how we ask candidates about neurodivergence, disabilities, and long-term health conditions, and any adjustments to the process or additional support they might need. One of the recent updates I’ve made is to explicitly include menopause as something candidates may need support with. Menopause awareness is rightly becoming more commonplace but there’s still a long way to go. Menopause symptoms can have a big impact on people at work, and more support measures need to be introduced within organisations.
Understandably, some people can feel wary about disclosing their disability status based on past experiences of discrimination. A survey by Scope found that only half of job applications made by disabled candidates result in an interview, compared to two thirds of non-disabled applicants. As a Disability Confident Employer, we’re committed to offering an interview to any candidate with a disability who meets the minimum criteria for the role. By revising our wording to make it clearer why we’re asking, we hope this reassures people to be open about any potential barriers and how we can work together to reduce or remove them.
Sometimes candidates are unsure what adjustments might help them or what an employer is willing to offer, so we now provide examples at each stage of the process. Candidates can select from a list or add their own request. Examples of adjustments include having calls over the phone rather than through Microsoft Teams, removing any interview questions based on hypothetical scenarios rather than actual experiences, having additional interview time, and having live captions switched on.

I had a candidate a few months back who told me they were autistic but initially declined any adjustments as they were used to masking (when someone hides or disguises their natural behaviour or personality to meet social expectations). When I assured them that adjustments are there to make the process work for them, to help them perform at their best, they agreed that they do normally find recruitment processes quite difficult. We worked together to find some solutions – an adjusted presentation format, extended presentation time, questions in advance, and guidance on focus areas and time allocation. The candidate was able to affectively showcase their experience, abilities and knowledge, and received an offer for the role. And this isn’t a one-off. Since improving our processes and training, we’ve seen a 71% increase in hires of people with disabilities in the past year.


“I’ve had the best experience… I join Sopra Steria later this month in no small part to my interactions with Soraya”.

Hearing feedback like this is bittersweet. It feels great knowing there are things we can do to help people feel supported and understood. But it’s disappointing that this doesn’t seem to be happening across organisations and society at large.

My aim is to get Sopra Steria ahead of the curve. As we continue to invest in improving our recruitment and workplace accessibility, I hope we can push society’s idea of what’s considered ‘standard’. For too long, organisations have been using processes that are only fit-for-purpose for limited groups. It’s time to find ways to open this up so that more people can find employment and thrive in their roles. I’m glad I work for an organisation that understands the importance of this and wants to be a part of leading the change.

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