Sometimes candidates are unsure what adjustments might help them or what an employer is willing to offer, so we now provide examples at each stage of the process. Candidates can select from a list or add their own request. Examples of adjustments include having calls over the phone rather than through Microsoft Teams, removing any interview questions based on hypothetical scenarios rather than actual experiences, having additional interview time, and having live captions switched on.
I had a candidate a few months back who told me they were autistic but initially declined any adjustments as they were used to masking (when someone hides or disguises their natural behaviour or personality to meet social expectations). When I assured them that adjustments are there to make the process work for them, to help them perform at their best, they agreed that they do normally find recruitment processes quite difficult. We worked together to find some solutions – an adjusted presentation format, extended presentation time, questions in advance, and guidance on focus areas and time allocation. The candidate was able to affectively showcase their experience, abilities and knowledge, and received an offer for the role. And this isn’t a one-off. Since improving our processes and training, we’ve seen a 71% increase in hires of people with disabilities in the past year.
“I’ve had the best experience… I join Sopra Steria later this month in no small part to my interactions with Soraya”.
Hearing feedback like this is bittersweet. It feels great knowing there are things we can do to help people feel supported and understood. But it’s disappointing that this doesn’t seem to be happening across organisations and society at large.
My aim is to get Sopra Steria ahead of the curve. As we continue to invest in improving our recruitment and workplace accessibility, I hope we can push society’s idea of what’s considered ‘standard’. For too long, organisations have been using processes that are only fit-for-purpose for limited groups. It’s time to find ways to open this up so that more people can find employment and thrive in their roles. I’m glad I work for an organisation that understands the importance of this and wants to be a part of leading the change.